Drop Shipping Delivery Policy
All of our orders are processed and dispatched from our warehouse and fulfilment centre in Leicester, UK.
We have a dedicated Drop Shipping postage and packaging department who are committed to getting the items shipped out to your buyers as quickly and as securely as possible.
UK Shipping Charges:
Yodel Small Parcel 48 (2-3 days) - £2.95
Hermes Small Parcel (2-3 days) - £3.10
Hermes Express (1-2 days) - £4.50
Royal Mail 48 non-tracked (2-3 days) - £3.00
Royal Mail 24 non-tracked (1-2 days) - £4.20
Royal Mail 48 tracked (2-3 days) - £3.75
Royal Mail 24 tracked (1-2 days) - £5.00
DPD Express (1-2 days) - £6.00
DHL Express (1-2 days) - £5.90
Yodel Express (1-2 days) - £5.00
Yodel Saturday - £6.00
DPD Saturday - £10.00
B2B Mainland (1-2 days) - £8.00
All of our shipping options are weight based.
You are not required to display or use all of the shipping options on your website. You can pick and choose options that you prefer.
We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, for drop shipping orders, we would ask you to add 1 extra processing day onto the listed delivery durations.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
If you’re an existing premium customer you can keep using the existing shipping options, which will be changed to £2.80 for Standard and £4.90 for Express.
International shipping charges:
Europe fully-tracked (4-6 days):
100g - £8.95
250g - £9.95
500g - £11.25
1kg - £13.95
2kg - £19.10
3kg - £24.95
5kg - £35.00
Rest of the World fully-tracked (6-8 days):
100g - £10.00
250g - £12.00
500g - £17.00
1kg - £24.00
2kg - £37.00
3kg - £50.00
5kg - £55.00
Europe untracked* (4-6 days):
100g - £4.00
250g - £4.80
500g - £6.00
1kg - £8.40
2kg - £13.00
*We cannot be held liable for lost shipments under the untracked international service. Refunds or replacements will not be provided in these circumstances.
For orders more than 5kg, please contact us to obtain the best quote.
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
We are unable to conduct business with or send shipments to countries with a restricted or sanctioned status. Please see a list of currently restricted countries here.
Please note, you will be responsible for all Taxes and Customs related costs in the destination country. We are not able to refund shipping costs for international orders which fail due to customs.
We highly advise you to check the destination country's laws regarding importing vaping/CBD products before placing orders. Certain products may require special licenses or permits to be imported. We are not responsible for losses incurred due to shipments which are rejected or confiscated by local customs.
For any queries regarding delivery or tracking, please contact our drop ship customer relations team on firstname.lastname@example.org